Return Policy
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days of delivery for a full refund or exchange.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase
Return Process
To initiate a return, please contact us at infocenter@boutiqueartdivis.world or call +1 855-556-5214. We will provide you with a return authorization number and shipping instructions.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. In such cases, we will provide a prepaid return shipping label.
Exchanges
If you need to exchange an item for a different size or color, please contact us. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Non-Returnable Items
Certain items cannot be returned for hygiene reasons, including:
- Items that have been used or washed
- Items without original packaging
- Items purchased more than 30 days ago
Refund Processing
Refunds will be issued to the original payment method. Please allow 10-15 business days for the refund to appear in your account after we receive the returned item.
Contact Us
If you have questions about returns or need assistance, please contact us:
Email: infocenter@boutiqueartdivis.world
Phone: +1 855-556-5214
Address: 6925 Riverview Ave, Kansas City, KS 66102, United States